All users of
HollisHosting.com services, and all customers upon
signing up for HollisHosting.com services, agree to
comply with HollisHosting.com's Terms of Service (TOS).
The purpose of our TOS is to ensure customers are using
our services with due regard to the rights of other
Internet users and in compliance with the requirements
of HollisHosting.com's network environment.
HollisHosting.com reserves the right to add, delete, or
modify any provision of its TOS at any time without
notice, effective upon either the posting of the
modified TOS to the www.HollisHosting.com website:http://www.hollishosting.com/services/mod.php?mod=siteinfo&id=7.
Any complaints about a customer’s violation of the TOS
should be sent to abuse@HollisHosting.com. This TOS supersedes
any other agreement with HollisHosting.com or it's
owners; written, oral, by conduct, or otherwise.
Violation of these policies may result in the suspension
or termination of your account. HollisHosting.com shall
not be held liable for any refunds, damages or data loss
if your account is terminated for TOS violations. No
Modifications of this contract by customer is allowed.
We will setup your account after we have received
payment and we and/or our payment partner(s) have
screened the order(s) in case of fraud. It is your
responsibility to provide us with an email address which
is not @ the domain(s) you are signing up under in order
ensure proper delivery of notifications. Setup is
usually within 6 hours
but if manual verification is needed, setup may take up
to 24 hours. To assure speedy set up and avoid order
rejection in case we need to
authenticate new account information, please
include a valid telephone number.
We must have a valid contact details in order to provide
service. This includes email
(off server) as well as a valid telephone number
and mailing address. Hollis Hosting
reserves the right to deny access to your account
until proper contact details are provided. We also
reserve the right to request additional details to
verify your identity.
Hollis Hosting reserves the right to refuse service at
our sole discretion.
We are based in the US. As such, Hollis Hosting cannot
offer service to individuals residing in countries
and/or territories under current US sanctions.
Any falsified information during signup will result in
refusal of service.
Changing the main domain to your account after initial
signup may result in additional fees.
Accounts are non-transferrable without prior approval
and maybe subject to an additional fee. Before
any account is transferred to new ownership, proper
verification is required.
Hollis Hosting reserves the right to end or suspend any
advertised special at any time.
Clients that sign up under a particular rate are
protected by our price freeze guarantee.
You must be 18 or older to acquire service from Hollis
All services provided by Hollis
Hosting may only be used for lawful purposes. Examples
of unacceptable content include, but are not limited to:
copyrighted material, material we judge to be
threatening or obscene, hate sites, illegal pornography
(eg. kiddie porn), warez sites, proxy scripts, dangerous
or insecure scripts.
Forbidden | Unacceptable Content
--> No Cracked/Pirated software, and material that
violates copyright law.
--> No Illegal MP3s or AVIs.
--> No Photos or Images for which you do not own the
--> No Eggdrops, Torrents, Virus/Trojans (nor can you
link to them), IRC, Hack Programs, Hack Archives.
--> No Game servers.
--> No Hate, Threatening or Obscene sites (At Hollis
Hosting's sole discretion).
--> No XXX Sites.
--> No Gamer/Gaming related sites.
--> No Anime themed nor related sites.
--> No sites that link to unacceptable material as
provided in this TOS
--> No proxy scripts, shell scripts or scripts that
allow SSH or simulated SSH access.
--> No Doubler, Pyramid or HYIP programs.
--> No Free Email Accounts. You cannot use our service
to supply free email accounts to users. We are not to be
used as a free email service.
--> No Matt's Formmail due to several exploits.
--> No sites from countries or regions under current US
--> No sites or content that is not easily discernable
or translated by our staff.
We reserve the right to suspend any anime, gamer related
or other site that violates our TOS without notice.
Account termination for TOS violation negates any refund
for unused time.
Any site added to our servers must resolve to our
servers. Sites that do not resolve to our servers within
10 days of adding them to our server (allowed time for
propagation) will be removed.
Hollis Hosting reserves the right to reject any site we
feel to be hateful, threatening or obscene. Certain
formmail scripts such as matt's formmail.cgi and other
known exploitable scripts will be removed without notice
from our servers. These are often used by spammers.
Please use an alternate secure formmail.
All third party scripts must be the latest secure
version. Failure to keep your scripts updated will
result in suspension of account or other measures at
Hollis Hosting's sole
discretion, including removal of script by our techs. If
an exploit through a script you have installed on your
Web hosting space causes harm to our servers or
otherwise affects the performance of our services we
reserve the right to terminate your account for TOS
violation. We will automatically remove any insecure
script, this includes insecure FormMail of any kind. If
using a formmail script please be sure to use a secure
reserves the right to deny an order for any site
or suspend any account or particular service to an
account we feel may be detrimental to the performance of
2a.) Acceptable Content
--> HollisHosting.com does not
allow Pornographic site
or links to Pornographic sites.
We will actively work with law
enforcement officials to prosecute child pornagraphy or
those found to be breaking the law. It is your
responsibility to adhere to your local laws. It is at
sole discretion to decide whether your content is
acceptable under these terms of service. If you are not
certain whether your content violates this TOS, please
with a sample link.
You agree to supply appropriate payment for the services
received from HollisHosting.com, in advance of the time
period during which such services are provided. You
agree that until and unless you notify HollisHosting.com
of your desire to cancel any or all services received,
those services will be billed on a recurring basis.
HollisHosting.com reserves the right to adjust pricing
plans and optional fees. There is a 24 hour grace period
on payments. Your account is in risk of suspension if
payment is not received by 12:01am the day after your
account is due. Payments made after the first 72 hours
after invoice is due are subject to a $10 late fee.
If your account is suspended for
non-payment, a $10 reinstatement fee will be incurred.
In addition, any special promotion or offers will be
negated. If your plan has been discontinued you may be
required to move to a current plan at the current
If not cancelling within the first 30 days, the
cancellation will be effective as of your next billing
reserve the right to refuse a refund if we find that you
used your account against our Terms of Service or abused
our support staff.
4a.) Required for
In order to request cancellation of your plan, please
submit a ticket through the helpdesk to the billing
category. Please be sure to include the following
--> Date of Signup
--> Method of Payment
--> PayPal transaction number or last four digits of
credit card used (depending on method of payment used)
--> Reason for Cancellation (optional)
--> Cancellation requests made via email to any other
email and not via the help desk as instructed will not
After the initial 30 day cancellation
window, cancellations are effective as of your next
You can upgrade your hosting at any time. There are no
additional fees other than the pro-rated difference
Plan downgrades are effective as of your next billing
and Zero Tolerance Spam Policy
Company has a zero stance policy
on SPAM, Junk E-mail or UCE. Spam, Junk-mail and UCE are
The sending of the same, or substantially similar,
unsolicited electronic mail messages, whether commercial
or not, to more than one recipient. A message is
considered unsolicited if it is posted in violation of a
newsgroup charter or if it is sent to a recipient who
has not requested or invited the message. UCE also
includes e-mail with forged headers, compromised mail
server relays, and false contact information.
This prohibition extends to the sending of unsolicited
mass mailings from another service, which in any way
implicates the use of Hollis Hosting whether or not the
message actually originated from our network.
Block Removal. If Customer actions have caused Hollis
Hosting's mail servers or Hollis Hosting's IP address
ranges to be placed on black hole lists and other mail
filtering software systems used by companies on the
internet, Customer will be assessed a $200 charge to
Customer account and $100 per hour for administrative
charges incurred to remove and protect mail servers and
Drop-Box Accounts. Using this network for the receipt of
replies to unsolicited mass email (spam) sent from a
third-party network is prohibited.
Header Forgery: Forgery of email headers (“spoofing”) is
Proxy Spamming: Spamming via third-party proxy,
aggregation of proxy lists, or installation of proxy
mailing software is prohibited.
Relaying. Configuration of a mail server to accept and
process third-party messages for sending without user
identification and authentication is prohibited.
Mass Mailings: Sending mass unsolicited email is
considered spam. Unsolicited email is defined as email
sent to a recipient who has not double-opted in to
mailings from the Customer. Senders of mass mailings
must maintain complete and accurate records of all
opt-ins, including the email and its headers if
applicable, and provide such records to Hollis Hosting
upon request. If positive and verifiable proof of opt-in
cannot be provided, complaints from recipients of the
mailing are considered proof they did not subscribe and
the mailing is unsolicited.
Mailing Lists: Hollis Hosting's mass mailing rules also
apply to mailing lists, list servs, or mailing services
contracted for by Customer. The policy is stated as
follows: An acceptable mailing list will be focused at a
targeted audience that has voluntarily signed up for
e-mail information using a double opt-in process or that
has made their e-mail address available to Customer for
distribution of information. The list must also allow
for automatic removal by all end Customers with
non-distribution in the future. You must be on an
adequate hosting solution to serve your particular
mailing list needs. Shared accounts are limited in the
amount of emails you can send in terms of mass mailings.
Please be sure to inquire with sales about your
particular needs and suggested solution to your needs.
The max emails allowed per hour per account on shared
servers is set to 100 emails per hour
and is not adjustable by any means.
Email requirements surpassing these limits will require
a semi-dedicated account or
VPS (where you can set your own limits).
6.)Backups & Data Loss
HollisHosting.com provides free
weekly backups to shared accounts. Free backups to a
second drive are not restorable upon request. These are
only in case of server or hardware failure. We offer
remote weekly backups for an additional charge which are
restorable upon request up to once per week. Please
contact us for more
information. You use our service at your own risk.
HollisHosting.com is not responsible for files and data
residing on our servers. You agree to take full
responsibility for files and data transferred and to
maintain all appropriate backup of files and data stored
with HollisHosting.com. Backups will not be provided to
accounts that are cancelled for TOS violations. Remember
that ultimately, backups are your responsibility and
Hollis Hosting makes no guarantees as to having a backup
available of your lost data.
a) Accounts on shared servers may not utilize
20% or more of system resources for longer then 90
seconds. There are numerous activities that could cause
such problems; these include: CGI scripts, FTP, PHP,
HTTP, Mailing Lists, etc.
b) Users may not run any type of interactive real-time
chat applications that require server resources.
Remotely-hosted services are fully allowed. No IRC.
c) Users may not run
stand-alone, unattended server-side processes at any
point in time on the server. This includes any and all
daemons, such as IRCD.
d) Users may not run any
software that interfaces with an IRC (Internet Relay
e) Accounts on shared servers
must not utilize more than an overall 10% CPU or Memory
in any given day. If your site uses more than you will
be required to move to a semi-dedicated, VPS or
You are allocated a monthly
bandwidth allowance. This allowance varies depending on
the hosting package you purchase. Should your account
pass the allocated amount we reserve the right to
suspend the account until the start of the next
allocation, suspend the account until more bandwidth is
purchased at an additional fee, suspend the account
until you upgrade to a higher level of package,
terminate the account and/or charge you an additional
fee for the overages. Unused transfer in one month
cannot be carried over to the next month.
Customer agrees that it shall defend, indemnify, save
and hold HollisHosting.com harmless from any and all
demands, liabilities, losses, costs and claims,
including reasonable attorney's fees asserted against
HollisHosting.com, its agents, its customers, its owners
and employees, that may arise or result from any service
provided or performed or agreed to be performed or any
product sold by customer, its agents, employees or
assigns. Customer agrees to defend, indemnify and hold
harmless HollisHosting.com, it's owners and partners
against liabilities arising out of; (1) any injury to
person or property caused by any products sold or
otherwise distributed in connection with
HollisHosting.com; (2) any material supplied by customer
infringing or allegedly infringing on the proprietary
rights of a third party; (3) copyright infringement and
(4) any defective products sold to customers from
You agree to hold any and all litigation in a
New Hampshire court.
HollisHosting.com will not be responsible for any
damages your business may suffer. HollisHosting.com
makes no warranties of any kind, expressed or implied
for services we provide. HollisHosting.com disclaims any
warranty or merchantability or fitness for a particular
purpose. This includes loss of data resulting from
delays, no deliveries, wrong delivery, and any and all
service interruptions caused by HollisHosting.com, it's
owners, and/or its employees or partners. HollisHosting
reserves the right to refuse service. We reserve the
right to limit what scripts and software is uploaded to
HollisHosting.com designates time periods ("Scheduled
Maintenance Windows") during which it may limit or
suspend the availability of the hardware and/or software
involved in providing its Services and Products (an
"Outage") to perform necessary maintenance or upgrades.
Scheduled Maintenance Windows currently are between the
hours of 12 am and 5 am Eastern Standard Time. If
planned maintenance has the possibility of making the
server or servers, as the case may be, utilized by
Customer inaccessible to the Internet during a Scheduled
Maintenance Window, HollisHosting.com will provide
electronic mail or other notice to Customer of the
Scheduled Maintenance Window during which the Outage is
planned. Hollis Hosting
reserves the right to conduct maintenance without prior
notice if the situation is urgent.
Hollis Hosting reserves the
right to make any changes to our servers without prior
approval from our clients. These changes may be for
performance or maintenance reasons. We are not
responsible for any adverse affects our changes may have
on your files, databases or configurations.
This Agreement shall be governed by and construed
in accordance with the laws of the State of
New Hampshire, without regard
to choice of law provisions that would cause the
application of the law of another jurisdiction.
Any domain that causes harm, damage, crashes or
otherwise compromises or affects other users will be
terminated. We reserve the right to terminate any
account we find to be hosting or storing files against
our TOS. All other Hollis Hosting content is
Any user in violation of this policy will have their
site suspended and asked to remove it. Failure to do so
will result in account termination. Hollis Hosting
reserves the right to terminate your account
without warning if your offense is endangering the
integrity or performance of our servers.
DoS attacks or any other attacks launched from within
our servers or against our servers may result in your
account being terminated. Determination is at
HollisHosting.com's sole discretion.
HollisHosting.com reserves the right to require changes
or disable as necessary any web site, account, database,
or other component that does not comply with this TOS or
hinders performance on our servers, at our sole
discretion. HollisHosting.com also reserves the right to
make any such modifications in an emergency at our sole
Domains placed on our servers must resolve to our
servers. It is your responsibilty to provide an offsite
email address as your primary contact where you can be
reached in case issues arise. We must also have a valid
phone number on file as verified when placing your
--> HollisHosting.com offers support via Support Ticket
via our Help Desk located at
Abuse of our support staff will not be tolerated. Our
staff will always respond in a courteous and respectful
manner. We ask that you do the same. We reserve the
right to suspend or terminate your account if we find
you to be abusive to our support staff.
We do not support any third party scripts. We do not
offer assistance with mail scripts, custom email
configurations or database issues unless the issue is
serverside. We are happy to investigate server side
issues and resolve as necessary and available.
We do not offer Frontpage support aside from verifying
that the proper Frontpage extensions are installed on
your account. Issues with uploading or Frontpage itself
must be handled by the software maker as required by
their licensing agreement.
We do not support changes you make to your default DNS
settings. Any changes you make to the standard DNS
configuration remain your responsibilty. The extent of
our support on these issues is restoring DNS settings to
note that we understand that certain violations of
the above terms can occur inadvertently, and even as
a result of unauthorized access from some third
party. We will do our best to weigh the merits of
each individual case and act with common sense and
an understanding of the technical and social
implications of the situation.
We prefer to advise customers of inappropriate
behavior and any necessary corrective action that
must be taken prior to suspending or terminating an
account. However based on the nature of the
violation, immediate termination or suspension of
service may be required.